Return Policy

🚚 1. Return Process

• If the recipient refuses to receive the parcel or cannot be contacted, we initiate the return process.
• Our team will attempt to reach the sender via phone or live chat before confirming the return.
• Once the parcel is returned to our warehouse, its status will be updated to "Returned" in our tracking system, which you can monitor in real-time.

💰 2. Return Charges

• No extra charge applies for returns within Dhaka city.
• Only one delivery charge applies per parcel (either for delivery or return).
• For outside Dhaka, return charges may apply as per standard delivery rates.

🧾 3. Return Verification

• Each returned parcel is verified by our internal team to prevent mistakes or fraud.
• After verification, the sender receives an update.
• If required, a photo or return report may be provided for confirmation.

⚙️ 4. Return Timeframe

• Inside Dhaka: Returns are usually completed within 24 hours.
• Outside Dhaka: Returns are generally completed within 48–72 hours, depending on distance and transport conditions.

🧍‍♂️ 5. Sender's Responsibility

• The sender is responsible for proper packaging and providing accurate recipient details.
• Forces Courier will not be held responsible for delays or issues caused by wrong addresses or incomplete information.

💬 6. Support & Assistance

For any questions or issues related to returns, please contact our support team:

💬 Live Chat: 24/7 available (Instant human support)

📧 Email: support@forcescourier.com

🌐 Website: www.forcescourier.com

✅ 7. Acceptance

By using Forces Courier Ltd. services, you acknowledge and agree to this Return Policy and its terms.